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Technical Services

The technical services division administers both the temporary holding facility and public safety dispatch sections. Often less glorified, but no less important than the higher profile divisions, technical services keeps the department running. After all, how would patrol officers find people in need of help without a person in place to receive the call and relay it to the officers? Where would the officer take a prisoner if there was no temporary holding facility? Mesquite Police Department Public Safety Dispatchers and Detention Officers need only be 18 years of age to apply. Public Safety Dispatchers work four ten-hour shifts per work week and Detention Officers work five eight-hour shifts per week.

 

   

Communications

On the surface, it might appear that being a public safety dispatcher is incredibly simple. How hard can it be to sit at a computer terminal and answer phones all day? This line of thought could not be further from the truth. Dispatch is comprised of five stations.

Channel one
Channel two (optional)
Fire dispatch
NCIC
Call taker

The channel one operator is the one in direct contact with the officers. He or she relays information received from the call takers to the officers. During peak times of day, channel two is activated and the city is divided into two zones. Channels one and two each cover their designated zones.

Fire dispatch is somewhat self-explanatory. The fire operator communicates with the Mesquite Fire Department.

NCIC is the channel reserved for checking the wanted status and criminal history of subjects that officers come into contact with. The NCIC operator also helps officers run license plates to check for related wanted persons information or stolen vehicle status.

The call taker position is perhaps, at times, the most demanding of all positions in dispatch. At this station, the operator finds him or herself in direct contact with the citizens who themselves are often in a stressful situation. The operator must find a way to calm the caller down enough to extract key information from them in order to keep officers informed. The operator must be cognizant of the situation to obtain applicable safety information for the officers enroute or on scene. Occasionally the operator must find a way to control high pressure situations using nothing but their voice on a telephone attempting to hold things together until officers arrive. For example, the call taker may have to give verbal instructions to a frantic mother on how to administer CPR to an infant or calm a suicidal subject. A call taker can literally be the difference between life and death in some instances.

Mesquite Police Department Jail

The primary duty of a Detention Officer is to safely handle and house prisoners who have been arrested by Police Officers.

The MPD Jail is staffed with more than 20 Detention Officers. They work together as a team, around the clock, to process and guard more than 6,000 prisoners each year.

On occasion, Detention Officers have to process some of the worst individuals in our community. Sometimes prisoners are upset, intoxicated, mentally ill, frightened, or want to harm themselves. Each Detention Officer must therefore be a person with integrity, courage, and a commitment to service. The job requires constant vigilance and the ability to communicate effectively with a wide variety of people.

Joining the Mesquite Police Department Detentions team can be a rewarding career. MPD offers competitive pay plans, an array of benefits and great support from the community. If you are looking for a job, which is more than just an ordinary job - a career as an MPD Detention Officer might be right for you.